Blog

We have extended the capability of our Zendesk integration for the Resource center knowledge base search.

Before you could search in public Zendesk knowledge bases using the public search, or indirectly in authenticated Zendesk articles using the AI assistant.

But you can now connect Userflow to your Zendesk account, and let your Userflow resource center read your Authenticated Zendesk Knowledge Base articles without using the AI assistant.

To set it up, go to Settings -> Integrations -> Add integration and connect with Zendesk. Then go to the Resource Center and add Zendesk as your Knowledge base provider in the knowledge base block.

We have improved the export function of our analytics. Now, when you export data from your Analytics, covering flows, checklists, launchers, and banners, you can include all user/group attributes in your CSV file.

This means you can get more detailed insights into your data. Whether you're analyzing user behaviors or segmenting your audience, having these attributes in your CSV makes it easier to understand and use your data effectively.

To check this, head to a Flow, checklist, launcher, or banner and go to Analytics → Export. You'll have the option to export Standard or All user attributes.

Sometimes the AI Assistant's answer just isn't enough, and users may want to reach out to your human support instead.

You can now add a "Contact human support" button in your AI Assistant, which appears after its reply.

The button can be enabled in the resource center builder on the AI Assistant block. Simply switch on Show Contact human support button. Here you can also customize the button text and choose whether your Contact block's Live-Chat, Email or Phone page should be opened.

We have some very exciting news. As announced in a press release today, Userflow has joined forces with Beamer to create an all-in-one growth toolkit.

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You can now connect Userflow to your Intercom account, and let Userflow read your Intercom Knowledge Base articles.

The articles can be used in 2 places:

1. As a source for your AI Assistant. It's typically easier to use Intercom as a direct source instead of using the Web Crawler source. With the Intercom source, you can filter which Intercom sections you want to include.
2. In your resource center's knowledge base, Userflow can search directly in your Intercom Knowledge base.

To set it up, go to Settings -> Integrations -> Add integration. Then either add Intercom as an AI Assistant source, or choose it as your Knowledge base provider in the resource center builder.

We now support CSAT-style rating for the AI Assistant's replies.

If enabled, users will see a list of emojis to rate the conversation on a scale from 1 to 5 (can be customized).

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We've added an easy way to make small text in the rich content editor:

You can now test auto-start conditions for your flows/checklists directly in the builder, without having to publish them first.

When you click the Preview button in the builder, you can now choose to either start the flow immediately (which was the default behavior before), or wait for the auto-start condition to be triggered:

If you use one of our CRM integrations (e.g. Salesforce or HubSpot), you might have noticed that we prefix fields created in the CRM with userflow_user_ or userflow_company_. This is to avoid clashing with other systems sending fields to the CRM.

We now have an option to use a more compact prefix: uf_.

Simply click the settings icon in the object mapping dialog:

For testing purposes, you can now mark announcements as unread.

Go to the announcements' Analytics tab, then find the user in the list under Users that saw this announcement, and finally click Mark as unread in the three-dot menu.

This way you can, for example, see a popout announcement again.